No official support channel is currently verified. Avoid contacts copied from unverified pages.
Prepare the case
- Date and description of the issue
- Redacted transaction or request ID
- Account reference without a password
- Screenshots that hide sensitive details
Information never to share
Never provide a password, OTP, wallet PIN, full card number, recovery phrase or remote access to your device.
Escalating a complaint
Keep a timeline of responses and reference numbers. Verify the destination before sending identity documents.